Shipping Policy
Processing & Shipping Times
We work with multiple suppliers to bring you the best selection of beauty products, which means shipping times may vary depending on the item ordered.
Wigs & Hair Extensions (Fast Shipping)
- Processing Time: 1-3 business days
- Shipping Time: 1-3 business days
- Total Delivery Time: 2-6 business days
- Ships from: Our trusted supplier with priority shipping
Makeup & Beauty Products
- Processing Time: 2-4 business days
- Shipping Time: 5-10 business days
- Ships from: The United States
Accessories (Nails, Lashes, Hair Tools, etc.)
- Processing Time: 3-5 business days
- Shipping Time: 10-20 business days
- Ships from: Our international partners
Hair Care Products
- Processing Time: 1-3 business days
- Shipping Time: 3-7 business days
- Ships from: Domestic suppliers for faster delivery
Shipping Rates & Methods
- Standard Shipping: Free on all orders over £50
- Flat Rate Shipping: A standard shipping fee applies for orders under £50 (calculated at checkout).
- Expedited Shipping: Where available, an express shipping option may be offered at checkout for an additional fee.
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
Order Processing & Fulfilment
- Orders are typically processed within the timeframes listed above depending on the product category.
- Orders placed on weekends or public holidays will begin processing the next business day.
- If your order contains multiple items from different categories, they may arrive in separate packages due to our sourcing process.
Customs, Duties & Taxes
All orders are shipped in compliance with international shipping regulations. Depending on your location, your order may be subject to customs duties, VAT, or import taxes. Shade Empress is not responsible for any additional fees incurred upon delivery. Please check with your local customs office for more details on potential charges.
Shipping Delays & Issues
While we do our best to ensure timely deliveries, factors such as weather conditions, customs processing, or courier delays may affect shipping times. If you experience an extended delay or have any concerns about your shipment, please contact us at info@shadeempress.com, and we will be happy to assist you.
Lost, Stolen, or Damaged Packages
- If your package is marked as delivered but you have not received it, please check with your local delivery service or neighbours.
- Shade Empress is not responsible for stolen packages. We recommend using a secure delivery address.
- If your item arrives damaged, please contact us at info@shadeempress.com within 48 hours of delivery with photos of the damaged product, and we will assist with a resolution.
For any additional questions or concerns about shipping, feel free to reach out to us at info@shadeempress.com. Thank you for choosing Shade Empress, where beauty meets convenience!